Frequently Asked Questions

What are your shipping options and delivery times?
Answer: Delivery times vary by location. Generally, it will take up to 15 days. You can find out about our shipping here.

What is your return and exchange policy?
Answer: If the products are damaged upon receipt, drop us an email at hello@chicgrande.com with the photos of the damaged product. We will assess and advise. 

Do you offer international shipping?
Answer: Yes! We ship globally for certain destinations Costs and delivery times depend on the destination. 

Are your products durable and travel-friendly?
Answer: Absolutely. Our essentials are crafted from premium, lightweight materials designed for durability and convenience (e.g., water-resistant fabrics, compact designs). 

What payment methods do you accept?
Answer: We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. All transactions are encrypted for security. Split payments or financing options are unavailable at this time.